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FAQ

Frequently Asked Questions about SHOEI Helmets

 

What does the warranty on my SHOEI helmet cover?

Your SHOEI helmet is covered under warranty for five years from purchase date or seven years from the date of manufacture, whichever comes first. The warranty covers all manufacturing defects. Please note that damage caused by the consumer, (i.e. dropping the helmet), etc., is not covered under warranty.

 

What is the DOT standard?

Please visit the Department Of Transportation website for more information on the DOT Standard

 

What is the Snell standard?

Please visit the Snell Memorial Foundation website for more information on the Snell Standard

 

Where can I find the Snell number of my SHOEI helmet?

The Snell number is located on a sticker under the center pad of your helmet. For example: MJ 241907


Where can I find the Production Date of my SHOEI helmet?

The Production Date is located on a sticker under the center pad of your helmet. Some will have month/day/year format with the month spelled out, for example Mar/11/2007. Some may only have 6 digits in year/month/date format, for example: 150919 means September 19th, 2015.

 

Is there any difference between a helmet for the North American market and one made for Europe or Asia?

Yes, SHOEI produces completely different helmets for different markets around the world. Not only are the physical shape and fit of the helmets different for the various markets, but homologation standards vary as well. Since the homologation standards vary by country, a helmet produced for one market may not be legal for use in another. SHOEI recommends that our customers purchase helmets only from authorized SHOEI dealers within their own country to ensure homologation compliance.

 

How can I tell what model SHOEI helmet I have?

The model of your helmet is listed on the chinstrap cover, opposite the D-Rings, on the vinyl portion of the cover.

How can I tell what model shield my SHOEI helmet uses?

The model of your shield can be found on the top left corner (when looking at the front of the helmet). Examples; CWR-1, CWR-F, CNS-1.

How can I be sure that my helmet fits properly?

Visit our Helmet Fitment Guide for complete info.

Where can I get a copy of the manual for my SHOEI helmet?

Visit our Helmet Manuals page. If your helmet model is not listed, please contact customerservice@SHOEI.com for more information.

Does SHOEI offer any type of impact inspection service?

Yes, SHOEI offers a free impact inspection service for any SHOEI helmet. To have your helmet inspected, please contact Helmet House, the official exclusive SHOEI USA distributor:

SHOEI HELMET IMPACT INSPECTIONS
*For USA residents only

CONTACT:
Helmet House
Phone: 800-421-7247
Email: info@helmethouse.com

Helmet House will respond within 48-hours with a return authorization number, if applicable.

After the issuance of a return authorization number, you will be instructed to ship the helmet to Helmet House for inspection. Include a letter with a brief description of the issue with the helmet, as well as a daytime phone number and return address. Print the RMA# on the outside of the shipping box.

Upon completion of the inspection, the helmet will be returned to you with a letter stating the findings of the inspection. Your helmet is returned to you whether it passes the inspection or not. There is no charge for the inspection, and return ground shipping is free.

Please do not use the SHOEI branded helmet box as the shipping container.

How does SHOEI's Micro Ratchet chin strap system compare to the traditional Double-D ring system?

Although new to the North American market, SHOEI’s Micro Ratchet Chinstrap System has been a much-appreciated feature in the European and Japanese helmet models because it is quick and easy to secure, even with riding gloves on. SHOEI’s Micro-Ratchet Chinstrap System is just as strong as the traditional Double-D rings and riders can rest assured that its patented stainless steel interlocking design has been thoroughly tested to ensure peak safety performance. Once you receive your helmet equipped with the new Micro Ratchet Chinstrap, you will need to take a minute to properly adjust it. SHOEI’s “How To Use Your Helmet Properly” Manual (included with your helmet purchase) explains how to properly adjust the chinstrap. Taking the time to complete this step will ensure a comfortable and safe riding experience.

 

Why do the Hornet X2 and VFX-EVO helmets use plastic visor screws?

The Hornet X2 and VFX-EVO helmets utilize plastic visor screws to facilitate easier visor break away in the event of an impact. This function can help reduce twisting forces in the event of an accident.

Does SHOEI offer any type of racer support program?

Yes, through our North American distributors’ support programs, you can become a SHOEI supported rider.

  • US Regional Racer Support: See your local SHOEI dealer for sponsorship. Qualifications will apply.

  • Canadian applicants: Please email your resume and professional background to our Canadian distributor MOTOVAN: Sponsorship@motovan.com