WARRANTY

FIVE-YEAR WARRANTY

Your SHOEI helmet is covered under warranty for five years from the purchase date, or seven years from the date of manufacture (whichever comes first). The warranty covers all manufacturing defects. Please note that damage caused by the consumer (i.e. dropping the helmet, etc.) is not covered under warranty.

 

IMPORTANT WARRANTY NOTICE: SHOEI® warrants to customers only new helmets purchased from authorized SHOEI® dealers in their own country. SHOEI® does not warrant SHOEI® helmets purchased from a country different from the customer’s own country of residence, or helmets purchased in one country for use in another country, because regulatory standards or certification requirements for helmets vary from one country to the next. Helmets purchased from outside of the customer’s own country may not have been designed with the features and aspects intended for buyers in the customer’s country that are important for making SHOEI® helmets a world leader in premium motorcycle helmets and for providing the SHOEI® experience. SHOEI®, on behalf of itself and its dealers, disclaims any obligation to provide warranty service for helmets purchased outside of the country where the helmet is presented for warranty service.

BEWARE OF IMITATIONS: They say that imitation is the sincerest form of flattery, but we beg to differ. Counterfeit SHOEI® products made of inferior materials and subpar manufacturing processes are becoming more and more common in the online marketplace. For your safety and comfort, we highly encourage you to purchase your next genuine SHOEI® helmet from an authorized SHOEI® dealer only. The production of our world-class helmet line is a meticulous process that combines the very latest in technology with advanced materials, modern testing practices, and nearly 60 years of helmet building experience, which simply cannot be replicated. If the deal looks too good to be true, it probably is!

Contact your local SHOEI dealer or SHOEI Customer Service for more information.

SHOEI HELMET WARRANTY CLAIM

Need to submit a warranty claim on your SHOEI motorcycle helmet? Please review the eligibility criteria to ensure your helmet qualifies for a claim:

• Authorized Purchase: The helmet was purchased from an authorized SHOEI dealer within the United States.
• Time Frame: The claim is being submitted within five years from the purchase date or within seven years from the manufacturing date.
• Manufacturing Defects: The claim pertains to a manufacturing defect. Please note, damage from drops, impacts, or scratches is not covered under the warranty.
• Photos: Upload photos of the helmet defect.
• Registration Number: You must have a registered warranty number. If you haven’t registered your helmet yet, please do so here: Register Your Helmet.
• Review: Helmet House will contact you regarding warranty approval and shipping instructions, if appropriate.

Ensure you have all necessary information handy to complete your claim efficiently.